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Refund Policy

At Matic International College, we are committed to maintaining transparency and fairness in all financial matters. This Refund Policy outlines the circumstances under which refunds may be issued to students who have enrolled in our courses or programs.

1. Cooling-Off Period

Students are entitled to a statutory cooling-off period of 10 business days after signing the enrolment agreement. If a student withdraws from the course during this period, they may be eligible for a full refund of the tuition fees paid, excluding any applicable administration charges.

2. Student-Initiated Withdrawal

If a student decides to withdraw from the course after the cooling-off period:

  • Written notice must be submitted to the college.

  • Refund eligibility will depend on the timing of the withdrawal and the course commencement date.

  • Administration or processing fees may be deducted from the refundable amount.

Refunds will not normally be granted once the course has commenced unless exceptional circumstances apply.

3. Visa Refusal (International Students)

International students whose student visa application is refused may be eligible for a refund of tuition fees paid, provided official documentation of the visa refusal is submitted to the college. Processing or administration fees may apply.

4. Provider Default

If Matic International College is unable to deliver a course or program as agreed, students may be entitled to:

  • A full refund of unspent tuition fees, or

  • Placement in an alternative course or provider where possible.

International students are protected under the Tuition Protection Scheme (TPS), which ensures they can complete their studies elsewhere or receive a refund if the provider defaults.

5. Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

  • Application or enrolment fees

  • Administrative processing fees

  • Material or resource fees already provided

6. Refund Request Process

To request a refund, students must:

  1. Complete the official Refund Application Form.

  2. Provide supporting documentation (if required).

  3. Submit the form to the admissions or administration office.

Once received, refund requests will be reviewed and processed within a reasonable timeframe.

7. Refund Payment Method

Approved refunds will be processed using the original payment method wherever possible. Processing times may vary depending on the payment provider and banking system.

8. Complaints and Appeals

If a student is not satisfied with the outcome of a refund request, they may submit a formal complaint or appeal in accordance with the college’s Complaints and Appeals Policy.

9. Policy Updates

This Refund Policy may be updated from time to time. The most current version will always be available on the college website.
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