Our Policies and Procedures
MATIC College is committed to providing a transparent, fair, and supportive environment for all students. Our policies and procedures are designed to ensure consistency, clarity, and compliance across all aspects of student life, including academic conduct, assessment, student transfers, and support services. Students are encouraged to review these policies carefully to understand their rights and responsibilities throughout their studies.
MATIC - Pre-enrolment & Enrolment Policy
Outlines the procedures and requirements for student pre-enrolment and enrolment at
MATIC - Academic Misconduct Policy and Procedure
Outlines expectations for academic integrity and the procedures for handling misconduct.
MATIC - Assessment Policy and Procedure
Outlines expectations for academic integrity and the procedures for handling misconduct.
MATIC -complaints & Appeals Policy
Explains how students can lodge complaints or appeal academic or administrative decisions
MATIC - Credit Transfer Policy
Provides guidelines for recognition of previous studies and credit transfer processes.
MATIC - Overseas Student Transfer Policy
Covers conditions and procedures for transferring between registered providers
MATIC Critical Incident Management Policy and Procedure
Used to document and manage critical incidents affecting students or staff.
MATIC - Language, Literacy And Numeracy Proficiency And Digital Literacy (Llnd) Policy And Procedure
MATIC - Monitoring Course Progress And Student Attendance Policy And Procedure
MATIC - Refund Policy And Procedure
MATIC - Student Support Policy and Procedure
Deferral-Suspension-of-Cancellation-of-Student-Enrolment-Policy-and-Procedure
Certificate Issuance Policy and Procedure
Complaints and Appeals Process
At MATIC College, we are committed to ensuring a fair, respectful, and transparent process for all students.
If you have a concern, complaint, or wish to appeal a decision made by the College, you are encouraged to review the Complaints and Appeals Policy and Procedure.
To lodge a complaint or appeal:
• Review the Complaints and Appeals Policy and Procedure
• Complete the relevant form
• Submit the form to Student Services
All cases will be recorded appropriately, and students will be informed of the outcome in a timely manner.
You may download the following documents here:
• Complaints and Appeals Policy and Procedure
• Critical Incident Policy and Procedure.
• Withdrawal and Release Form