Certificate Issuance Policy

Purpose

The purpose of this policy is to outline the process and requirements for the issuance of certification documentation to students who successfully complete a nationally recognised training course delivered by MATIC.

This policy ensures that certification documentation is issued in accordance with the requirements of the Australian Qualifications Framework (AQF) and relevant regulatory standards.

Scope

This policy applies to all students enrolled in nationally recognised training programs delivered by MATIC.

It covers the issuance of:

• Testamurs (Certificates)

• Statements of Attainment

• Academic Transcripts

Certification Documentation

Students who successfully complete all the required units of competency within a qualification will receive a Testamur (Qualification Certificate) and a Record of Results.

Students who complete one or more units of competency but do not complete the full qualification will receive a Statement of Attainment for the units successfully completed.

All certification documentation issued by MATIC will comply with the requirements of the Australian Skills Quality Authority (ASQA) and the **Australian Qualifications Framework (AQF).

Issuance Timeframe

MATIC will issue certification documentation within 30 calendar days of the student meeting the following conditions:

• Successful completion of all required units of competency.

• All course assessments have been deemed competent.

• All outstanding fees have been paid in full.

• The student has provided any required documentation.

Verification and Accuracy

Before issuing certification documentation, MATIC will verify:

• Student identity and enrolment details

• Assessment outcomes

• Completion of all required training components

• Payment of any outstanding fees

This ensures the accuracy and integrity of certification documentation.

Replacement Certificates

Students who require a replacement certificate due to loss, damage, or name change may request one by contacting MATIC.

Conditions may include:

• Completion of a replacement certificate request form

• Proof of identity

• Payment of an administrative fee (if applicable)

Replacement certificates will clearly indicate that they are re-issued documents.

Student Records

MATIC will securely maintain student records and certification information in accordance with regulatory requirements.

Student records will be retained as required by national standards to ensure that certification documentation can be verified if needed.

Access to Records

Students may request access to their training records or certification documentation by contacting MATIC.

Requests will be processed in accordance with the organisation’s privacy and records management procedures.

Policy Review

This policy will be reviewed periodically to ensure compliance with regulatory requirements and continuous improvement of administrative processes.